Hyper-V tape backup of an Exchange 2003 virtual machine: V-79-57344-38748 Backup Exec was unable to prepare Microsoft Exchange resources for Granular Recovery Technology (GRT) operations.

Article:TECH196661  |  Created: 2012-09-13  |  Updated: 2013-11-18  |  Article URL http://www.symantec.com/docs/TECH196661
Article Type
Technical Solution


Issue



Hyper-V backup to tape of an Exchange 2003 vm ends with exceptions V-79-57344-38748 - Backup Exec was unable to prepare Microsoft Exchange resources for Granular Recovery Technology (GRT) operations.


Error



Backup to tape of exch 2003  on windows 2003 completes with exceptions V-79-
57344-38748 - Backup Exec was unable to prepare Microsoft Exchange resources for 
Granular Recovery Technology (GRT) operations.

Backup to disk is successful

the debug from the hyper-v host
[2732] 2012-09-06T15:01:11.446 [fsys\mb2]           - Failed to create EDB 
session
[2732] 2012-09-06T15:01:11.446 [fsys\mb2]           - m2chgdir: Logon failed 
without Last error set
[2732] 2012-09-06T15:01:11.446 [fsys\mb2]           - MB2_Chgdir:Logon returned 
e000fea9
[2732] 2012-09-06T15:01:11.446 [fsys\ntfs\img_pdi]  + img_pdi_chgdir.cpp (581):
[2732] 2012-09-06T15:01:11.446 [fsys\ntfs\img_pdi]  | Error (0xe000fea9) calling 
FS_ChangeDir: 'Mailbox Store (LBSRV2)'
[2732] 2012-09-06T15:01:11.446 [fsys\mb2]           - 
m2chgdir::ChangeDir()::MapiAdmin::Logon  BackupType:2
[2732] 2012-09-06T15:01:13.443 [fsys\mb2]           - REM_PROV:could not create 
edb provider (0x80004005)
[2732] 2012-09-06T15:01:13.443 [fsys\mb2]           - Failed to create EDB 
session
[2732] 2012-09-06T15:01:13.443 [fsys\mb2]           - m2chgdir: Logon failed 
without Last error set
[2732] 2012-09-06T15:01:13.443 [fsys\mb2]           - MB2_Chgdir:Logon returned 
e000fea9
[2732] 2012-09-06T15:01:13.443 [fsys\ntfs\img_pdi]  + img_pdi_chgdir.cpp (581):
[2732] 2012-09-06T15:01:13.443 [fsys\ntfs\img_pdi]  | Error (0xe000fea9) calling 
FS_ChangeDir: 'Public Folder Store (LBSRV2)'
[2732] 2012-09-06T15:01:13.443 [ndmp]               + BackupDirector.h (518):
[2732] 2012-09-06T15:01:13.443 [ndmp]               | Post-processing files
[2732] 2012-09-06T15:01:13.443 [ndmp]               + BackupDirector.h (531):
[2732] 2012-09-06T15:01:13.443 [ndmp]               | Finished executing Backup 
Director call operator
[2732] 2012-09-06T15:01:13.443 [ndmp\tpfmt]         - TF xfer time = 951 
seconds.
[2732] 2012-09-06T15:01:13.443 [ndmp\tpfmt]         - WRITE:  
tpreceive_fail_count = 39264
[2732] 2012-09-06T15:01:13.443 [ndmp\tpfmt]         - WRITE:  
waiting_on_buffers_count = 39254
[2732] 2012-09-06T15:01:13.443 [ndmp\tpfmt]         - WRITE:  
buffers_written_count = 750802
[2732] 2012-09-06T15:01:13.615 [ndmp\loops]         - LP_ENV::TransportIPCData - 
deleting the IPC Object: LBSRV6-VRTSRV-{C5F39934-8EED-4F0B-AA8C-4791491724A2}
[2732] 2012-09-06T15:01:13.615 [ndmp\tpfmt]         - TF_CloseSet()

 


Solution




A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.


Backup Exec 2012 Rev 1798 Service Pack 3 (TECH205351).

 


Supplemental Materials

SourceETrack
Value2928193
Description

Backup Hyper-V ends with exceptions V-79-57344-38748 - Backup Exec was unable to prepare Microsoft Exchange resources for Granular Recovery Technology (GRT) operations.



Article URL http://www.symantec.com/docs/TECH196661


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