NS 6.0 SP3 R14 - ClientConfigManagement.AddressSiteCache prevents package servers from synchronising packages.

Article:TECH196683  |  Created: 2012-09-14  |  Updated: 2012-09-14  |  Article URL http://www.symantec.com/docs/TECH196683
Article Type
Technical Solution


After installing R14 on the Notification Server, the Package Servers cannot synchronise because of constant failures in the GetPackageInfo request at the AddressSiteCache. 


Unable to get the package codebases for the specified packages (Resource: Altiris.Common.GuidCollection, Packages: Altiris.Common.GuidCollection, Exception: System.ArgumentOutOfRangeException: Specified argument was out of the range of valid values.
Parameter name: Index was out of range. Must be non-negative and less than the size of the collection.
at System.Collections.CollectionBase.RemoveAt(Int32 index)
at Altiris.NS.ClientConfigManagement.AddressSiteCache.GetSitesForAddresses(StringCollection tcpipAddresses, Boolean getClosestSiteOnly, Boolean getManualSiteAssignments)
at Altiris.NS.ClientConfigManagement.PackageCodebaseCache.GetPackageCodebases(GuidCollection packages, StringCollection ipAddresses, Guid requestingPackageServer)
at Altiris.NS.ClientConfigManagement.ClientConfigManager.GetPackageCodebases(Guid resource, GuidCollection packages, StringCollection addresses, Guid requestingPackageServer)) 


Notification Server 6.0 Sp3 R14 




A pointfix to address this known issue with the NS 6.0 Sp3 R14 is attached.

6.0 SP3 R14 Pointfix 2883113

Steps to rollout the pointfix:
1) Log on to the Notification Server using the Application Service account and User Session ID 0 (use mstsc /admin or /console for RDP access).

2) Run Install.cmd to install point fix files. Make sure that you run the install script from administrator elevated cmd.exe.
   The original assemblies will be backed up in the same folder where the 'Install.cmd' is located. NB! This step RESTARTS NS AND WEB SERVICES.

Steps to rollback the pointfix:
1) Run Restore.cmd . Make sure that you run the uninstall script from administrator elevated cmd.exe.
   Assemblies will be restored from the 'Backup' folder. NB! This step RESTARTS NS AND WEB SERVICES.


Pointfix_eTrack2883113_NS6_0_R14.zip (523 kBytes)

Supplemental Materials


Article URL http://www.symantec.com/docs/TECH196683

Terms of use for this information are found in Legal Notices