Backup Exec Archive Job fails with error "0xe00098c0 - For the Archiving Option, an error with Exchange Server synchronization occurred in the Enterprise Vault Provisioning API"

Article:TECH196687  |  Created: 2012-09-14  |  Updated: 2012-10-15  |  Article URL http://www.symantec.com/docs/TECH196687
Article Type
Technical Solution


Issue



Backup Exec Archive Job fails with error "0xe00098c0 - For the Archiving Option, an error with Exchange Server synchronization occurred in the Enterprise Vault Provisioning API"


Error



Archive Job log shows :

Final error: 0xe00098c0 - For the Archiving Option, an error with Exchange Server synchronization occurred in the Enterprise Vault Provisioning API. Ensure that the Exchange server is online, the Backup Exec services account has permissions to access the Exchange mailbox, the mailbox has not exceeded its \"Prohibit Send & Receive\" limit, and that at least one index location is open and accessible. Check the Enterprise Vault event log in the Windows Event Viewer for details.
Final error category: Archiving Option Errors

BEAO_TRACE_LOG.LOG shows :
---------------------------------------------------
EV:H VaultCoCreateInstanceEx: An error occurred - RequestedServerName = [MediaServerAliasName.DomainName.com], UsedServerName = [MediaServerAliasName.DomainName.com], hrCCI = [0x800706BA], hrResultsQI = [0x80004005], NumTried = [6], bLocalMachine = [False]
EV-H {AGENTSYNCMANAGER.EN_US} Error during initialization - mailbox synchronization disabled ('Failed to initialize agent sync object - HRESULT [0x800706ba]')
EV~E |Event ID: 41128 The Exchange mailbox provisioning task failed to initialize mailbox synchronization. Ensure that the Enterprise Vault archive tasks that process Exchange Servers in this domain are operating correctly.|Task: Exchange Provisioning Task For DomainName.com|Domain: DomainName.com|Error: Failed to initialize agent sync object - HRESULT [0x800706ba]


Cause



The error occurs if Alias Name is not present in DNS or it cannot be resolved


Solution



Ensure that the Alias Name is created in DNS when Backup Exec Archiving Option is Installed

Also make sure backup exec server is able to connect to it


Supplemental Materials

SourceUMI
ValueV-79-57344-39104
Description

For the Archiving Option, an error with Exchange Server synchronization occurred in the Enterprise Vault Provisioning API. Ensure that the Exchange server is online, the Backup Exec services account has permissions to access the Exchange mailbox, the mailbox has not exceeded its \"Prohibit Send Receive\" limit, and that at least one index location is open and accessible. Check the Enterprise Vault event log in the Windows Event Viewer for details.


SourceUMI
ValueV-79-57344-39073
Description

No archive to process during this job run




Article URL http://www.symantec.com/docs/TECH196687


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