Sharepoint agent backup fails with Final error access denied

Article:TECH196721  |  Created: 2012-09-14  |  Updated: 2014-09-25  |  Article URL http://www.symantec.com/docs/TECH196721
Article Type
Technical Solution


Issue



A Sharepoint agent backup of a Sharepoint content database may fail with an access denied message.


Error



Final error: 0xe0001602 - Access is denied (SharePoint backup).
Final error category: Security Errors


Additionally at the end of the backup set in the body of backup job log there will be this message:

This backup set may not contain any data

 


Cause



The error message results from a problem in performing the GRT cataloging of the Sharepoint content database. 


Solution



Workaround:  With this error, GRT restores are not possible.  A database restore will be necessary in order to recover content DB information.  The DB be directly restored which will overwrite the production DB or the DB can be redirect restored into an alternate Sharepoint or SQL environment.

 

Solution:

 

This issue has been resolved in Backup Exec 2012 Service Pack 2 and more current service packs or released versions of the product.  See the Related Articles below for more information.


Supplemental Materials

SourceETrack
Value2932607
Description

SPSV4: GRT cataloging fails causing an 'Access denied' job failure.




Article URL http://www.symantec.com/docs/TECH196721


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