Sharepoint agent backup fails with Final error: 0xe0001602 - Access is denied (SharePoint backup).

Article:TECH196721  |  Created: 2012-09-14  |  Updated: 2012-09-14  |  Article URL http://www.symantec.com/docs/TECH196721
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Article Type
Technical Solution


Issue



A Sharepoint agent backup of a Shaepoint content database may fail with an access denied message.


Error



Final error: 0xe0001602 - Access is denied (SharePoint backup).
Final error category: Security Errors

For additional information regarding this error refer to link V-79-57344-5634

Additionally at the end of the backup set in the body of backup job log there will be this message:

This backup set may not contain any data


Cause



The error message results from a problem in performing the GRT cataloging of the Sharepoint content database. 


Solution



Workaround:  With this error, GRT restores are not possible.  A database restore will be necessary in order to recover content DB information.  The DB be directly restored which will overwrite the production DB or the DB can be redirect restored into an alternate Sharepoint or SQL environment.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned in this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  
http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Supplemental Materials

SourceETrack
Value2932607
Description

SPSV4: GRT cataloging fails causing an 'Access denied' job failure.



Article URL http://www.symantec.com/docs/TECH196721


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