Installation of SEP 12.1 RU2 on Windows 8 continuously prompts for a reboot and never completes installation

Article:TECH196817  |  Created: 2012-09-17  |  Updated: 2012-10-24  |  Article URL
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Technical Solution


Installing Symantec Endpoint Protection 12.1 Release Update 2 (RU2) on Windows 8 x86/x64 does not complete and instead prompts for a reboot after shutting down and starting up the machine.


Your PC will restart in X days to finish installing important updates.


Windows 8 uses fast boot technology to prevent the Operating System from completely shutting down and instead sends the machine into a partial hibernation state. This allows for faster boot times, but prevents some drivers from completely reloading.


Use the restart option within the SEP Reboot Manager dialog in order to perform a complete restart of the machine.

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