Installation of SEP 12.1 RU2 on Windows 8 continuously prompts for a reboot and never completes installation

Article:TECH196817  |  Created: 2012-09-17  |  Updated: 2012-10-24  |  Article URL http://www.symantec.com/docs/TECH196817
Article Type
Technical Solution


Issue



Installing Symantec Endpoint Protection 12.1 Release Update 2 (RU2) on Windows 8 x86/x64 does not complete and instead prompts for a reboot after shutting down and starting up the machine.


Error



Your PC will restart in X days to finish installing important updates.


Cause



Windows 8 uses fast boot technology to prevent the Operating System from completely shutting down and instead sends the machine into a partial hibernation state. This allows for faster boot times, but prevents some drivers from completely reloading.


Solution



Use the restart option within the SEP Reboot Manager dialog in order to perform a complete restart of the machine.




Article URL http://www.symantec.com/docs/TECH196817


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