SEPM icons are not removed from the Metro UI, Apps page, and Taskbar after uninstalling the Java Remote Console from Windows 8 x64

Article:TECH196819  |  Created: 2012-09-17  |  Updated: 2013-06-21  |  Article URL http://www.symantec.com/docs/TECH196819
Article Type
Technical Solution


Issue



After uninstalling the Symantec Endpoint Protection Manager (SEPM) Java Remote Console, the icons still remain within the Metro UI, Apps page, and Taskbar.


Environment



Windows 8 x64


Cause



Due to a known issue with Java, the uninstall is unable to successfully remove the icons.


Solution



Correctly reset the path referenced by the Java uninstall string to be compatible with a 64-bit OS.

HKEY_USERS\<USER SID>\Software\Microsoft\Windows\CurrentVersion\Uninstall\Symantec Endpoint Protection Manager Remote Console

"UninstallString" = C:\Windows\syswow64\javaws.exe...

Modify only the bolded section and leave the remainder of the string unchanged. The uninstall of the SEPM Java Remote Console will now properly remove the appropriate icons.





Article URL http://www.symantec.com/docs/TECH196819


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