SEPM icons are not removed from the Metro UI, Apps page, and Taskbar after uninstalling the Java Remote Console from Windows 8 x64

Article:TECH196819  |  Created: 2012-09-17  |  Updated: 2013-06-21  |  Article URL
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Technical Solution


After uninstalling the Symantec Endpoint Protection Manager (SEPM) Java Remote Console, the icons still remain within the Metro UI, Apps page, and Taskbar.


Windows 8 x64


Due to a known issue with Java, the uninstall is unable to successfully remove the icons.


Correctly reset the path referenced by the Java uninstall string to be compatible with a 64-bit OS.

HKEY_USERS\<USER SID>\Software\Microsoft\Windows\CurrentVersion\Uninstall\Symantec Endpoint Protection Manager Remote Console

"UninstallString" = C:\Windows\syswow64\javaws.exe...

Modify only the bolded section and leave the remainder of the string unchanged. The uninstall of the SEPM Java Remote Console will now properly remove the appropriate icons.

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