License Portal link in the SEPM displays a blank page on Windows 2008

Article:TECH196820  |  Created: 2012-09-17  |  Updated: 2012-10-24  |  Article URL http://www.symantec.com/docs/TECH196820
Article Type
Technical Solution


Issue



The link at Home->License Details->License Portal leads to a blank page.

The URL https://licensing.symantec.com/ displays a blank page.


Cause



The Meta Refresh option within Internet Explorer is disabled by default on Windows Server 2008.


Solution



Enable Meta Refresh:

  1. Open Internet Explorer
  2. Select Tools->Internet Options
  3. Select the Security tab
  4. Select the appropriate zone (Internet, Local intranet, Trusted sites, or Restricted sites.)
  5. Click the "Custom level..." button
  6. Under Miscellaneous, ensure "Allow META REFRESH" is set to Enable.
  7. Click OK
  8. Click OK



Article URL http://www.symantec.com/docs/TECH196820


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