Clicking on the green Go to Confirmation button within a Legal Hold notice fails at the Clearwell (CW) Confirmation server with a"Unable to Load Hold Forbidden" error.

Article:TECH196842  |  Created: 2012-09-18  |  Updated: 2014-12-03  |  Article URL http://www.symantec.com/docs/TECH196842
Article Type
Technical Solution

Product(s)

Issue



Custodian receives a Legal Hold notice to confirm compliance.  The Custodian clicks on the green Go to Confirmation button within the Legal Hold notice.  Custodian is taken to the Clearwell (CW) Confirmation server whereby prompted with a Unable to Load Hold Forbidden error. At this point the only option for the Custodian is to click the OK button which destroys the connection.


Error



Unable to load hold

Forbidden

 


Cause



The Legal Hold module is not applied to the Clearwell (CW) server(s).


Solution



Apply and/or reapply the Legal Hold module to the Clearwell (CW) server(s).




Article URL http://www.symantec.com/docs/TECH196842


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