Duplicate clients appear after upgrading the SEPM from 12.1 or 12.1 RU1 Small Business Edition to 12.1 RU2

Article:TECH196864  |  Created: 2012-09-18  |  Updated: 2012-10-25  |  Article URL http://www.symantec.com/docs/TECH196864
Article Type
Technical Solution


Issue



Duplicate client entries are seen in the Symantec Endpoint Protection Manager (SEPM) for SEP clients, which are hosted on Microsoft Hyper-V guest virtual machines (VMs) after upgrading to 12.1 Release Update 2 (RU2).


Environment



Microsoft Hyper-V virtual machines


Cause



The clients have not been upgraded to 12.1 RU2.


Solution



Prevention:

Upgrade the SEP clients running on Microsoft Hyper-V guests to 12.1 RU1 MP1 prior to migrating them to 12.1 RU2.

Post migration clean-up:

Upgrade all clients hosted on Microsoft Hyper-V guest VMs to 12.1 RU2 and manually remove or wait for any duplicated entries in the SEPM to reach their age limit.




Article URL http://www.symantec.com/docs/TECH196864


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