Index rebuild or retrieve of archived items fail with Event ID 6882 for the Storage Crawler 'Unable to complete retrieval request (0x80070057)'

Article:TECH196901  |  Created: 2012-09-19  |  Updated: 2014-03-28  |  Article URL http://www.symantec.com/docs/TECH196901
Article Type
Technical Solution


Issue



In case data were archived with an old Enterprise Vault release (pre-EV 8.0) an index rebuild could generate numerous Storage Crawler errors with Event ID 6882.

The same error could also be logged if users try to retrieve the same archived items.


Error



Type: Error
Event: 6882
Source: Enterprise Vault
Category: Storage Crawler
Description:
Unable to complete retrieval request
 
Reason: The parameter is incorrect.  (0x80070057)
Vault: Inbox
Vault Id: 1D59A76209EC066409009451DA4D56ACF1110000vault1
Item Id: 201006040000000~200808291228240000~Z~525D56FDF5A04E89A119C12F5B6DFC60
Reference: Vault/RI
 
The index rebuild failing task reports the following error
 
Type: Error
Event: 41352
Source: Enterprise Vault
Category: Trace (Index Query Server)
Description:
The processing of the Rebuild Sub task has stopped following errors.
Rebuild Sub task ID: 14A7308D7C8DA24439F76A1A168DAB5AC1110000vault1_14273
Reason: TooManyErrors
Error Type: FrenzyErrorDetected
Description:
Error 1: Error encountered whilst trying to fetch item Sequence Number '1' Item Identifier '201006040000000~200808291228240000~Z~525D56FDF5A04E89A119C12F5B6DFC60'
...
Error 25: Error encountered whilst trying to fetch item Sequence Number '25' Item Identifier '201006040000000~200808280742350000~Z~EFA521DAE7F94EA19D0B9D0137B49A90'
 
The index rebuild log contains the following
 
The rebuild subtask has failed.
Error Code: 60
Description:Too many failed consecutive items
Error encountered whilst trying to fetch item Sequence Number '1' Item Identifier '201006040000000~200808291228240000~Z~525D56FDF5A04E89A119C12F5B6DFC60'

..
Error encountered whilst trying to fetch item Sequence Number '25' Item Identifier '201006040000000~200808280742350000~Z~EFA521DAE7F94EA19D0B9D0137B49A90'

 
The index rebuild fails because it reaches the default maximum consecutive failed items, see HOWTO74931

Environment



Enterprise Vault 10.0.1

Enterprise Vault 10.0.2


Cause



This is caused by an invalid check in Enterprise Vault 10.0.1 retrieving TransactionIDs created with a pre-EV 8.0 release.

TransactionIDs created with a pre-EV 8.0 are composed by 31 characters (such as 525D56FDF5A04E89A119C12F5B6DFC6), while from Enterprise Vault 8.0 (when the Optimized Single Instance Storage was introduced) the TransactionIDs are composed by 32 characters (such as EFA521DAE7F94EA19D0B9D0137B49A90), an additional check introduced by EV 10.0.1 has actually broken the retrieving mechanism causing the errors during retrieve, index rebuild and also with EVSVR dump operations.


Solution



This issue has been addressed in the following releases:


Enterprise Vault 9.0.4 Cumulative Hotfix 5 Release
http://www.symantec.com/docs/TECH205732

Enterprise Vault 10.0.3 - Release Details
http://www.symantec.com/docs/TECH193300


Supplemental Materials

SourceEvent ID
Value6882
Description
Unable to complete retrieval request
 
Reason: The parameter is incorrect.  (0x80070057)

SourceEvent ID
Value41352
Description

The processing of the Rebuild Sub task has stopped following errors.

Rebuild Sub task ID: 14A7308D7C8DA24439F76A1A168DAB5AC1110000vault1_14273

Reason: TooManyErrors

Error Type: FrenzyErrorDetected


SourceETrack
Value2926397
Description

'Unable to complete retrieval request, Reason: The parameter is incorrect (0x80070057)'




Article URL http://www.symantec.com/docs/TECH196901


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