NetBackup Appliance 2.5.1b Patch (for NetBackup 5200 and 5220)

Article:TECH199726  |  Created: 2012-11-14  |  Updated: 2012-11-27  |  Article URL http://www.symantec.com/docs/TECH197011
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Technical Solution

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 NetBackup Appliance 52xx 2.5.1b README                             Nov 2012

================================================================================ 

This software update contains changes to the installation procedure to enhance the upgrade process for NetBackup 52xx appliances.
In addition, this software update addresses the issue described in the following Technote found on the Symantec Support Web site.

http://www.symantec.com/docs/TECH198390

NOTE: You should only apply this software update to an existing appliance that is running version 2.5 or 2.5b.
      If you are already running version 2.5.1, you do not need to apply this patch.

For additional information about new features, product fixes and enhancements, known issues, and the current release content included in this release update,
refer to the following Technote on the Symantec Support Web site:

================================================================================ 
 
 
=================
TABLE OF CONTENTS
=================
- PRODUCT DEPENDENCIES
- DOWNLOAD AND INSTALL INSTRUCTIONS
- ROLLBACK INSTRUCTIONS
 

 


Solution



====================
PRODUCT DEPENDENCIES
====================

 -- If you use the appliance in a media server role, this upgrade requires a NetBackup 7.5.0.4 master server or higher.

    NOTE: If you use the appliance to communicate with a deduplication appliance
          over Fibre Channel, ensure that the deduplication appliance version is at 1.4.2 or higher.

 -- This release supports and upgrade from version 2.5 to 2.5.1b on the appliance.

 -- Rollback from this version of the NetBackup appliance to the previous version is supported.
 
 -- Before you begin the upgrade process, ensure that there are no backup jobs currently running or scheduled to run during the process.

 -- During installation of this release update, all NetBackup services and Web services are shut down and restarted automatically.

 -- Please make sure that the NetBackup master server is turned on and running.
    In addition, ensure that the NetBackup processes are started on both the master server and the media server.

 -- The following dependencies pertain to client upgrades:
 
    - If you have a client that is installed with a non-appliance version of NetBackup, do not upgrade it from the appliance.
      Make sure that you upgrade that client with a non-appliance version of NetBackup.

    - If you have clients that were installed from a NetBackup appliance 2.0, 2.0.x, or 2.5 version then you should use
      the NetBackup appliance 2.5.1b version software to upgrade the client. Do not use a non-appliance
      NetBackup update to upgrade the client.
     
    - For Windows and UNIX client installs, you can use the same NetBackup appliance 2.5.1b (7.5.0.4) package for clean installations and upgrades.



=================================
DOWNLOAD AND INSTALL INSTRUCTIONS
=================================

The following procedure describes how to install the 2.5.1b software update on the NetBackup 52xx appliance and a NetBackup 52xx client.


Steps to install the 2.5.1b software update using a manual download procedure:
--------------------------------------------------------------------------------
NOTE: You can use this procedure to download and install a software update.
      If the automated procedure failed for some reason, you may want to try this procedure.
 
1.  You should perform this procedure from a computer that is connected to the appliance as well as to the Internet.
    This ensures that you can download the release update from the Symantec Support Web site to the appliance.

2.  Open an SSH session and log on to the appliance as an administrator.

3.  Verify if the 2.5.1b software update is available to download.

4.  Enter the following command to open the NFS and the CIFS shares:

      Main_Menu > Manage > Software > Share Open

5.  Map or mount the appropriate appliance NFS or CIFS share directory using the steps below: 

    - UNIX: mkdir -p /mount/<appliance-name>
        mount <appliance-name>:/inst/patch/incoming /mount/<appliance-name>
 
    - Windows:  Map the network drive "\\<appliance-name>\incoming patches" on your computer.

    NOTE: On Windows systems, you are prompted to provide the user name,
          "admin", and its corresponding password.

6.  Download and unzip or untar the release update from the Symantec Support site.
    The following URL indicates the download location for the NetBackup 52xx release updates.

     http://www.symantec.com/business/support/index?page=landing&key=58991

    For this release the release update .rpm file name is split into multiple files with the following filenames:

    NB_Appliance_N_2.5.1-2.x86_64-tar-split.1of4 
    NB_Appliance_N_2.5.1-2.x86_64-tar-split.2of4
    NB_Appliance_N_2.5.1-2.x86_64-tar-split.3of4
    NB_Appliance_N_2.5.1-2.x86_64-tar-split.4of4

7. Join (and extract) these files using the command below:

    Windows:
     copy /b NB_Appliance_N_2.5.1-2.x86_64-tar-split.1of4+NB_Appliance_N_2.5.1-2.x86_64-tar-split.2of4+NB_Appliance_N_2.5.1-2.x86_64-tar-split.3of4+NB_Appliance_N_2.5.1-2.x86_64-tar-split.4of4   NB_Appliance_N_2.5.1-2.tar

     Joined NB_Appliance_N_2.5.1-2.tar file has MD5: aea499ed4e0222181a95869034636e79 SHA1: 3382adffd6dea7f0a2450e78003ab5a40d883de0
 
    Use the Windows unzip utility to extract the NB_Appliance_N_2.5.1-2.tar.
    The resulting files are:
      SYMC_NBAPP_update-2.5.1-2.x86_64.rpm
      update.rpm.md5_checksum
      update.rpm.sha1_checksum


    UNIX:
    cat NB_Appliance_N_2.5.1-2.x86_64-tar-split.1of4 NB_Appliance_N_2.5.1-2.x86_64-tar-split.2of4 NB_Appliance_N_2.5.1-2.x86_64-tar-split.3of4 NB_Appliance_N_2.5.1-2.x86_64-tar-split.4of4 | tar xvf -

    Resulting files from the above command:
      SYMC_NBAPP_update-2.5.1-2.x86_64.rpm
      update.rpm.md5_checksum
      update.rpm.sha1_checksum

8.  Run one of the following commands to compute the checksum value for the SYMC_NBAPP_update-2.5.1-2.x86_64.rpm.
    Verify that this checksum value matches the content of the update.rpm.md5_checksum or update.rpm.sha1_checksum file.

      md5sum SYMC_NBAPP_update-2.5.1-2.x86_64.rpm
    or
      sha1sum SYMC_NBAPP_update-2.5.1-2.x86_64.rpm

9.  Copy this update rpm to the mounted share.
  
    NOTE: During the copy process do not run any commands on the appliance. Doing so might cause the update install to fail.   
 
10. Unmap or unmount the shared directory after you have copied the update rpm into the mounted share.

11. Enter the following command to close the NFS and the CIFS shares:

      Main_Menu > Manage > Software > Share Close

    NOTE:  If you run any of the following commands before you run the "Share Close" command, the update is moved from the share directory
           location to its proper location. You must still run the "Share Close" command to ensure that the NFS and the CIFS shares are closed.

           -  List Details All
           -  List Details Base
           -  List Downloaded

12. Enter the following command to list the available release updates on the appliance.
     Note the name of the uploaded release update.

       Main_Menu > Manage > Software > List Downloaded

    This validates and moves the update from the share directory to its proper location.
     (You are not notified that this move has occurred.)

13. Switch to the appliance console and enter the following command to install the release update.
     Use the name of the release update rpm from Step 8.

       Main_Menu > Manage > Software > Install <patch_name>

    Where <patch_name> is the name of the release update to install. You must ensure that the name you enter matches the update name that you uploaded on the appliance.

14. The installation takes approximately 45 minutes to complete and the appliance reboots after the installation is completed.
    You can use the following command to check that the appliance version is 2.5.1b.

        Main_Menu > Manage > Software > List Version

15. After the reboot, the appliance runs a self-diagnostic test after the disk pools are back online. You can refer to the results in
    /log/selftest_report_SYMC<timedate>.txt for the results of this self test.
    (If the self test failed, you can run the self test again to verify that the test failed.)

    If SMTP is configured, an email notification that contains the self test result is sent.


Steps to install the 2.5.1b software update on the NetBackup 52xx client:
--------------------------------------------------------------------------------
1. Log into the client that you want to upgrade.

2. Open the administrative Web UI on the master server. In the right pane of the landing page, click Software.
    The following list shows the choices that you can choose using the Web browser:
   - All
   - Windows
   - Linux
   - Solaris
   - AIX
   - HP
   - BSD
   - Mac OS

   Note: If you choose to extract Linux, UNIX, Solaris, AIX, or BSD images,
         Symantec recommends that you use GNUtar version 1.16 or higher to extract all .tar packages.

         See, the following Technote on the Symantec Support Web site for more information.

         http://www.symantec.com/docs/TECH154080
 
3. Choose All or select an operating system from the Operating System drop-down.

4. Right-click the appropriate file under Software to download the agent software.

   The browser writes the software files to the location you specify.

   The following are example locations:

   - On Windows platforms, download the software to C:\temp or to the desktop.
   - On Linux or UNIX platforms, download the software to /tmp.

   To determine the type of hardware on your Windows system, right-click "My Computer" and select "Properties".

5. Unzip or untar the software package.

6. Install the client software

   - For Windows, click on the Windows executable, setup.exe
   - For UNIX systems, run the .install script.

7. For a clean install of the client, after you have successfully installed the client software,
   you should add the appliance master server name to the client.

   - On Windows systems, you can use the Backup, Archive, and Restore interface to add the appliance master server name on the client.
     Perform the following steps:

      - After NetBackup has been loaded on the client, open the Backup, Archive, and Restore interface.

        Start > All Programs > Symantec NetBackup > Backup, Archive, and Restore

      - From the Backup, Archive, and Restore interface, select File > Specify NetBackup Machines and Policy Type...

      - From the "SpecifyNetBackupMachinesandPolicyType" dialog, enter the server name in the "Server to use for backups and restores" field.

      - Click "Edit Server List" and then click OK.

      - In the dialog box that appears, enter the fully qualified host name of the appliance master server and click OK.

      - Close the Backup, Archive, and Restore interface.

      - Restart the NetBackup Client Services.
         - Open a Windows Command prompt.
         - Enter "services.msc" and press Enter.

   - On UNIX systems, add the appliance master server name to the bp.conf file on the client. Perform the following steps:

      - On the client, type the following command:
          cd /usr/openv/netbackup

      - Type ls to see the contents of the directory.

      - Open the bp.conf file in a text editor.

      - Enter the fully qualified host name of the appliance master server.

      - Save your changes and close the file.


=====================
ROLLBACK INSTRUCTIONS
=====================

You can use the appliance shell menu to roll back to the previous version of NetBackup on your appliance.
The following procedure explains how to roll back to a previous version.

1.  Make sure that you have logged off and logged on to the appliance. That ensures that the Rollback command is present in the appliance shell menu
    if you decide that you want to roll back immediately after you have installed a software release update.

2.  From the appliance shell menu, enter the following command:

        Main_Menu> Manage> Software> Rollback

3.  At the following prompt, press the Y key to answer yes.

         Do you want to rollback to x.x.x.x? (y/n)

    Where x.x.x.x is the number of the previous software version.
    The rollback process requires various processes to be stopped and started.
    In addition, the previous version that is found, is displayed for you to see.

4.  After Rollback has completed, log off and then log on to your appliance again.


Attachments

NB_Appliance_N_2.5.1-2.x86_64-tar-split.1of4 MD5: 2f9a693aaaaf4575fbb4944ebe7c54dc SHA1: 9a3377be4107de29c0de0ea9184a82fbbadfa83e
NB_Appliance_N_2.5.1-2.x86_64-tar-split.1of4 (1.7 GBytes)
NB_Appliance_N_2.5.1-2.x86_64-tar-split.2of4 MD5: 506bb548598767ce604d9c549a2ed347 SHA1: a84fdbdc76cd6010a0c66cfd1e2d8019a156dd77
NB_Appliance_N_2.5.1-2.x86_64-tar-split.2of4 (1.7 GBytes)


NB_Appliance_N_2.5.1-2.x86_64-tar-split.3of4 MD5: 18b90e32ba325efa54992a3bd6fa8871 SHA1: f9993dd3e46fced929dc3ebd9d5bd7c09519656e
NB_Appliance_N_2.5.1-2.x86_64-tar-split.3of4 (1.7 GBytes)
NB_Appliance_N_2.5.1-2.x86_64-tar-split.4of4 MD5: 1b2658ca59a8fd344a9b2c1498feb7eb SHA1: 2dcc502b849ce01dd6533f8b097ffd584f729032
NB_Appliance_N_2.5.1-2.x86_64-tar-split.4of4 (22.7 MBytes)


Article URL http://www.symantec.com/docs/TECH197011


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