Unable to collect from certain mailboxes on Exchange.

Article:TECH197086  |  Created: 2012-09-21  |  Updated: 2013-09-26  |  Article URL http://www.symantec.com/docs/TECH197086
Article Type
Technical Solution



Issue



Clearwell collections is unable to gather emails from certain mailboxes in Exchange.

 


Error



MAPI_E_FAILONEPROVIDER

 


Cause



Error MAPI_E_FAILONEPROVIDER indicated the account being used does not have the permissions to create the MAPI connection.

 


Solution



Add the Source Account that is used to collect from the Exchange Server, with read permissions to the required mailbox or Administrator privileges to collect from any Exchange mailbox.




Article URL http://www.symantec.com/docs/TECH197086


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