Exchange Allow/Block/Quarantine (ABQ) rules are still active upon reinstall of Symantec Mobile Management server

Article:TECH197092  |  Created: 2012-09-21  |  Updated: 2012-09-28  |  Article URL
Article Type
Technical Solution


You have configured Symantec Mobile Management to use the Exchange ABQ blocking mechanism. You then uninstall and reinstall Mobile Management. After the reinstallation, you turn off the Exchange ABQ blocking, however, ABQ continues to block EAS access.


The whitelist for allowed devices is still present and being processed by Exchange. As a result, any devices that do not appear on the whitelist will continue to be blocked.


To remove the whitelist, do the following

  1.  On the console, go to Home > Mobile Mangement > Exchange ActiveSync > Exchange ActiveSync Access, and enable Use Exchange 2010 Allow/Block/Quarantine rules to prevent unapproved access
  2. Click Save changes
  3. Wait one or two minutes
  4. Go back to the location in Step1 and disable Use Exchange 2010 Allow/Block/Quarantine rules to prevent unapproved access.
  5. Click Save changes

The whitelist is removed and normal EAS operation is restored.

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