Bare Metal Restore (BMR) RedHat 6.3 clients fail to import config file.

Article:TECH197218  |  Created: 2012-09-25  |  Updated: 2013-02-20  |  Article URL http://www.symantec.com/docs/TECH197218
Article Type
Technical Solution


Environment

Issue



A failure occurs when backing up a RedHat 6.3 client with BMR selected within the policy. The client data will be backed up but the BMR collected information is not properly imported into the BMR DB.


Error



Job Details:

Error bpbrm(pid=10764) BMRERR: Received BMR error: Failed to import Config file. (1)

Client bmrsavecfg (121) log:

2012/09/20 16:58:45.413 [CBmrSaveCfg.cpp:sendDiscovery()] BMROP_IMPORT failed, rc=1
2012/09/20 16:58:45.413 [CBmrSaveCfg.cpp:LocalBmrOps()] Entering, line=778, msgId= 27
2012/09/20 16:58:45.413 [Error] V-121-27 Failed to import Config file.
2012/09/20 16:58:45.419 [bmrop.cpp:BmrOps()] Entering, line=1464, operation=create, resource=16, param1=Failed to import Config file., param2=Failed to import Config file., param3=1, param4=0
2012/09/20 16:58:45.419 [bmrop.cpp:BmrOpProcess()] Entering, line=996, operation=create, resource=16
2012/09/20 16:58:45.419 [bmrop.cpp:BmrOpCreate()] Entering, line=301, resource=16
2012/09/20 16:58:45.419 [client_utils.cpp:SendErrRequest()] Entering, line=277, Msg1=Failed to import Config file., Msg2=Failed to import Config file., Status=1, newConnection=0

Server bmrd (119) log:

2012/09/20 17:00:32.401 [VerifyConfig.cpp:VerifyConfig()] Entering at line 54
2012/09/20 17:00:32.401 V-128-741 [VerifyConfig.cpp:VerifyConfig()] Critical mountpoints are
missing from the configuration.
2012/09/20 17:00:32.401 [VerifyConfig.cpp:VerifyConfig()] Exiting at line 167
2012/09/20 17:00:32.401 V-128-740 [ImportCfg.cpp:ImportConfig()] unable to verify configuration

 


Environment



Master Server NetBackup BMR 7.5.0.4 and prior 7.5.0.x releases

BMR 7.5.0.4 and prior 7.5.0.x releases, RedHat 6.3 (does not impact pre RedHat 6.3 releases)


Cause



Due to a change within RedHat 6.3 regarding the LVM command line interface, current relases of NetBackup BMR are unable to obtain required system information that is required for system recovery.


Solution



The formal resolution for this issue (Etrack 2885948) is included in the following release:

  • NetBackup 7.5 Maintenance Release 5 (7.5.0.5)

NetBackup 7.5.0.5 is now available - please access the Related Article below for more information.

Workaround:
An Emergency Engineering Binary (EEB) is available for this issue when running NetBackup BMR 7.5.0.4.  Please contact Symantec technical support, referencing this document and Etrack 2942560.

 


Supplemental Materials

SourceETrack
Value2885498
Description

Unable to collect LVM configuration in bundle.dat while BMR backup




Article URL http://www.symantec.com/docs/TECH197218


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