Backup Exec Remote Agent service terminates when restoring (DFSR) data without NTFS permissions.

Article:TECH197233  |  Created: 2012-09-25  |  Updated: 2013-11-19  |  Article URL http://www.symantec.com/docs/TECH197233
Article Type
Technical Solution


Issue



Backup Exec Remote Agent service terminates when restoring or redirect restoring (DFSR) data with the option  selected  "Restore Files without NTFS permissions". 


Error



0xe000fe30 - A communications failure has occurred

V-79-57344-65072 - Connection to the restore target has been lost.  Operation canceled. 


Environment



Backup Exec 2012

Backup/Restore

Application Log:

Log Name:      Application
Source:        Application Error
Event ID:      1000
Level:         Error
Keywords:      Classic
Description:
Faulting application name: beremote.exe, version: 14.0.1798.0, time stamp:
0x4f1e02d7
Faulting module name: bedsshadow.dll, version: 14.0.1798.102, time stamp:
0x4f4bf004
Exception code: 0xc0000005
Fault offset: 0x00000000000e69b1
Faulting process id: 0xed8
Faulting application start time: 0x01cd9a897db301bf
Faulting application path: C:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\bedsshadow


Cause



Backup Exec Remote Agent Terminates.

  

 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 3 (TECH205351).


Supplemental Materials

SourceETrack
Value2943004
Description

DFSR restore terminates BEREMOTE when option is selected to "Restore Files without NTFS permissions".


SourceUMI
ValueV-79-57344-65072
Description

Connection to the restore target has been lost.  Operation canceled.


SourceError Code
Value0xe000fe30
Description

A communications failure has occurred


SourceEvent ID
Value1000
Description

 
Faulting application name: beremote.exe, version: 14.0.1798.0, time stamp:
0x4f1e02d7
Faulting module name: bedsshadow.dll, version: 14.0.1798.102, time stamp:
0x4f4bf004




Article URL http://www.symantec.com/docs/TECH197233


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