Mobile Management logs indicate APNS errors but commands to iOS devices still work as usual

Article:TECH197341  |  Created: 2012-09-26  |  Updated: 2012-09-27  |  Article URL http://www.symantec.com/docs/TECH197341
Article Type
Technical Solution

Issue



Your Mobile Management event logs indicate that there are errors attributable to an invalid APNS certificate, but the functions that would be affected by such an error are still working as expected.


Cause



In cases where the Apple server integration certificate and the root certificate are missing, or are placed into the wrong store, the Prerequisite Checker and the iOS Enrollment Readiness Status > APNS status items on the Mobile Management Status page will indicate that the APNS certificate appears to be valid. In these cases, commands that rely on APNS will continue to work.


Solution



None required. The application is working as intended.

Note that the correct location for the certificates are:

  • Apple root CA goes into the trusted root store
  • Apple server integration certificate goes into the intermediate ca store

Supplemental Materials

SourceETrack
Value2936676


Article URL http://www.symantec.com/docs/TECH197341


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