Backup Exec 2012 Exchange restore to PST file fails with "Outlook 2003 or later and the Backup Exec Agent for Windows must be installed on the server to which you are redirecting the restore" even when Outlook is already installed on the target.

Article:TECH197343  |  Created: 2012-09-26  |  Updated: 2013-11-18  |  Article URL http://www.symantec.com/docs/TECH197343
Article Type
Technical Solution


Subject

Issue



When attempting to restore Exchange data to PST, a message is received indicating that Outlook must be installed on the target server, despite the fact that Outlook is installed on the target server.


Error



Final error: 0xe00003c4 - To redirect Exchange mailboxes to PST files, Outlook 2003 or later and the Backup Exec Agent for Windows must be installed on the server to which you are redirecting the restore. Outlook 2010 requires the default 32-bit installation.

Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-964


Cause



Backup Exec improperly checks for Outlook on both the Media Server and the target server.


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve this issue.

 

Backup Exec 2012 Rev 1798 Service Pack 3 (TECH205351).

 

 

 


Supplemental Materials

ValueV-79-57344-964
Description

Final error: 0xe00003c4 - To redirect Exchange mailboxes to PST files, Outlook 2003 or later and the Backup Exec Agent for Windows must be installed on the server to which you are redirecting the restore. Outlook 2010 requires the default 32-bit installation.
Final error category: Resource Errors


SourceETrack
Value2934352
Description

EXCH: Restore to PST fails with "Outlook 2003 or later and the Backup Exec Agent for Windows must be installed on the server to which you are redirecting the restore" even when Outlook is already installed on the machine used for the redirect target.




Article URL http://www.symantec.com/docs/TECH197343


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