Final error: 0xe0009541 - Could not connect to the vCenter server or ESX server. Please verify the credential supplied for login
|Article:TECH197384|||||Created: 2012-09-27|||||Updated: 2012-09-27|||||Article URL http://www.symantec.com/docs/TECH197384|
Backups of an VMware host fail with "Final error: 0xe0009541 - Could not connect to the vCenter server or ESX server. Please verify the credential supplied for login" when the Advanced Open File Option (AOFO) is not enabled for the job. This issue is seen when the selection is made through vCenter or to the ESX host directly.
Error in Beremote log:
 2012-09-24T07:42:40.766 [dsss] | DS session handle: 0000000007F950B0(00000000003775F0) closed.
 2012-09-24T07:42:40.767 [dsss\srv] - DsWorkerThread terminating with exit code 0
 2012-09-24T07:42:42.524 [fsys\shared] - vddkConnectToVMWareServer() GD: vmcLogin failed, result = 0X6
 2012-09-24T07:42:42.525 [fsys\shared] - vddkDisconnectFromVCServer(): status = 0X0
 2012-09-24T07:42:42.525 [ndmp\loops] - LP_ENV::MsgError: error 0xe0009541 processing object <Unknown>
Please verify that all permissions are correct for the account being used for the backup process. For more information on what permissions are needed to protect an ESX host please refer to the related documents at the end of this article.
Enable the Advanced Open File Option
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.
AVVI: Backups fail when AOFO is disabled with "Final error: 0xe0009541 - Could not connect to the vCenter server or ESX server. Please verify the credential supplied for login."
Article URL http://www.symantec.com/docs/TECH197384