Content Filtering Rules no longer work, some rules use Match Lists
|Article:TECH197405|||||Created: 2012-09-27|||||Updated: 2012-09-27|||||Article URL http://www.symantec.com/docs/TECH197405|
A customer had upgraded from SMSDOM 4.x to SMSDOM 8.1 and then Content Filtering rules stopped working. The problem occurred because they had several a content filtering rules using a match list and one of the words in the match list had a right parenthesis ) in the word. This caused a problem with SMSDOM 8.x.
You do not see an error of any kind. Basically, all CF rules just stop working.
The processing of match list words is having a problem when the word contains a right parenthesis ) within the word.
For now if a customer is using a match list of words and if any of those words have a right parenthesis ) within the word either the right parenthesis ) will have to be removed or the word as a whole be removed from the match list. Check all words to make sure there is not right parenthesis ) within them.
Article URL http://www.symantec.com/docs/TECH197405