Content Filtering Rules no longer work, some rules use Match Lists

Article:TECH197405  |  Created: 2012-09-27  |  Updated: 2012-09-27  |  Article URL http://www.symantec.com/docs/TECH197405
Article Type
Technical Solution


Issue



A customer had upgraded from SMSDOM 4.x to SMSDOM 8.1 and then Content Filtering rules stopped working.  The problem occurred because they had several a content filtering rules using a match list and one of the words in the match list had a right parenthesis ) in the word.  This caused a problem with SMSDOM 8.x.


Error



You do not see an error of any kind.  Basically, all CF rules just stop working.


Cause



The processing of match list words is having a problem when the word contains a right parenthesis ) within the word.


Solution



For now if a customer is using a match list of words and if any of those words have a right parenthesis ) within the word either the right parenthesis ) will have to be removed or the word as a whole be removed from the match list.  Check all words to make sure there is not right parenthesis ) within them.




Article URL http://www.symantec.com/docs/TECH197405


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