Mobile Management server status checks fail to import to Symantec Management Platform SP1

Article:TECH197411  |  Created: 2012-09-27  |  Updated: 2012-09-27  |  Article URL http://www.symantec.com/docs/TECH197411
Article Type
Technical Solution


Issue



Mobile Management status checks that are sent to Symantec Management Platform fail to import.


Error



The Altiris log viewer will show: Unspecified Dataloader Exception encountered for inventory data class ce8346a0-
7fa3-48bf-8fcf-fb9d6aad1a80!


Cause



Versions of Symantec Management Platform prior to version 7.1 SP2 misinterpret the data class of the status checks, and as a result, reject the Notification Server Events (NSE) for the status check data.


Solution



Upgrading to Symantec Management Platform 7.1 SP2 should correct the problem.


Supplemental Materials

SourceETrack
Value2946436
Description

MMS status checks will fail to import under SMP SP1



Article URL http://www.symantec.com/docs/TECH197411


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