Unable to create the Nirvanix Cloud Storage Disk Pool, receiving error, invalid command parameter(20)

Article:TECH197463  |  Created: 2012-09-28  |  Updated: 2012-11-01  |  Article URL http://www.symantec.com/docs/TECH197463
Article Type
Technical Solution


Environment

Issue



Receiving error when running "Configure Cloud Storage Server".


Error



In Cloud Storage Server Configuration Wizard:
Performing tasks...
(check mark) - Creating storage server nirvanix.com
(check mark) - Adding credentials for server <server_name>
(red X circle) - Setting Cloud storage pool and KMS server name for nirvanix.com-invalid command parameter(20)
RDSM has encountered an issue with STS where the server was not found: updateStorageServerConfig
(check mark) - Rolling back storage server creation for nirvanix.com


Environment



Using a NetBackup Appliance Demo Unit, running 7.5, no other media server or client.
Receiving error when running "Configure Cloud Storage Server".
- Seeing same issue on production server running RHEL 5 with NetBackup 7.5


Cause



A New unwanted, unencrypted Disk Pool was showing up for the server in question.


Solution



Delete the New unwanted, unencrypted Disk Pool showing up for nirvanix_raw on the server in question:
# nbdevconfig -deletedp -stype nirvanix_raw -dp
Note: This will completely remove the disk pool in question.**

Reference:
The Legacy Nirvanix stypes are:
- unencrypted (nirvanix)
- encrypted (nirvanix_e)
The New NetBackup 7.5 Nirvanix stypes are:
- unencrypted (nirvanix_raw)
- encrypted (nirvanix_crypt)

Alternately, verify that the PureDisk plug-in is listed on the media server, using the following technote:
nbdevconfig fails with "RDSM has encountered an issue with STS where the server was not found: getStorageServerInfo" - http://www.symantec.com/docs/TECH137918

** After repeating delete disk pool command and continuing with the Cloud Storage Server Configuration Wizard, setup completed successfully.





Article URL http://www.symantec.com/docs/TECH197463


Terms of use for this information are found in Legal Notices