Unable to create a Collection Set from Enterprise Vault Journal Archive collections

Article:TECH197496  |  Created: 2012-09-28  |  Updated: 2013-11-21  |  Article URL http://www.symantec.com/docs/TECH197496
Article Type
Technical Solution



Issue



When using an Enterprise Vault Journal Archive collection as part or all of a Collection Set, the job will fail immediately.


Error



[#460203] An unexpected error occurred: unexpected type: 29 can't cast to type: 16


Cause



The problem occurs when a Custodian Filter is applied.

OPTIONAL WORKAROUND:
-  Copy the PST collection to a new folder structure and treat the data as a Case Folder source OR remove the Custodian filter on the Collection Task.
 


Solution



This issue is now resolved in a common release  V712_fix1  Take the latest fix as listed below.


Supplemental Materials

SourceJIRA
ValueESA-27764
Description

This update resolves issues related to collection from EV Journal archives, where one or more messages were unable to be collected on the initial attempt to do so. Prior to this update, a retry attempt on the collection job would result in an error similar to the following: Data truncation: Out of range value for column 'INDEX_SEQ_NUM' at row 1 


SourceJIRA
ValueESA-27366
Description

This update improves the reliability of the collection process for Enterprise Vault Journal archives. Prior to applying this update, under certain circumstances, a collection attempt against an Enterprise Vault Journal Archive would fail when used in conjunction with a custodian filter.




Article URL http://www.symantec.com/docs/TECH197496


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