CCS services would not start and unable to launch the Symantec CCS Console.

Article:TECH197529  |  Created: 2012-09-28  |  Updated: 2013-02-06  |  Article URL http://www.symantec.com/docs/TECH197529
Article Type
Technical Solution


Environment

Issue



Error: "The Symantec Application Server service on Local Computer started and then stopped. Some service stop automatically if they have no work to do, for example the  Performance logs and Alert Service" when starting the Symantec Application Server Service in Control Compliance Suite (CCS) 11.0
 


Error



Error: "The Symantec Application Server service on Local Computer started and then stopped. Some service stop automatically if they have no work to do, for example the  Performance logs and Alert Service" when starting the Symantec Application Server Service in Control Compliance Suite (CCS) 11.0
 


Cause



CCS Service account and Passphrase need to be configured again.


Solution



1)Configure new passphrase using Configure a Service account utility inside the Reporting and Analytics>Application Server  folder on the CCS Reporting and Analytics Server.
2)Log in with the CCS Service account on the Reporting and Analytics Machine.
 
3)Download and Install the Symantec CCS Console from the Console Folder which is located inside Reporting and Anaytics\Webportal\Console Folder by launching the Symconsole application and installation should complete successfully.
4)Check whether you can launch the Symantec CCS Console using CCS-Service account.




Article URL http://www.symantec.com/docs/TECH197529


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