Error registering CCS 11 UNIX agent

Article:TECH197532  |  Created: 2012-09-28  |  Updated: 2013-06-24  |  Article URL http://www.symantec.com/docs/TECH197532
Article Type
Technical Solution


Environment

Issue



Cannot register CCS 11 agent on RHEL
Works fine on SuSE SLES 10


Error



/esm/bin/lnx-x86/assetinfo: error while loading shared libraries: libpam.so.0: cannot open shared object file: No such file or directory

esmsetup: error registering agent with ESM manager pdwccsrpt01
key CCS-c75ddbde-cffc-42d1-9a77-d0913125725b not found in database
error getting agent 10.26.112.54 from database
error reading record
key 10.26.112.54000 not found in database
error getting agent TSLREDHAT62.COMPANY.COM from database
error reading record
key TSLREDHAT62.company.COM000 not found in database
error getting agent tslredhat62.company.com from database
error reading record
key tslredhat62.company.com000 not found in database
error getting agent tslredhat62.company.com from database
error reading record
key tslredhat62.company.com000 not found in database
error getting agent TSLREDHAT62 from database
error reading record
key TSLREDHAT62000 not found in database
error getting agent tslredhat62 from database
error reading record
key tslredhat62000 not found in database
error getting agent tslredhat62 from database
error reading record


Environment



Windows 2008 R2 64 bit
RHEL target


Cause



Additional options and modification of esmsetup script command required


Solution



Install pam-devel.i686 package and run script thusly -
./esmsetup -ibaE -p 1,2,3,4,5,6,7,8,9,10,11,12,13,14 -d <Installation Directory> -t <Path of esm.tgz> -M <Manager IP>
-U <username> -W <password> -N <Agent_IP/Name> -K <ESM tpk path with the tpk file name> -C <CCS tpk path with the tpk file name>




Article URL http://www.symantec.com/docs/TECH197532


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