In some circumstances, after an upgrade from Backup Exec 2010 R3 to 2012 Sharepoint backups fail with logon error

Article:TECH197648  |  Created: 2012-10-01  |  Updated: 2012-10-01  |  Article URL http://www.symantec.com/docs/TECH197648
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Article Type
Technical Solution


Issue



In some situations, depending on the pre-upgrade license status of the Sharepoint agent, after a successful upgrade from Backup Exec 2010 R3 (and possibly R1 and R2) Sharepoint backups may fail without backing up any data.  The error message is below.


Error



0xe0009b61 - Backup Exec could not log on to the server with the logon account specified for it.
The logon account does not have valid credentials.
Ensure that the user name and password are correct in the logon account.


Cause



This issue has been encountered when upgrading a Backup Exec 2010 R3 environment where the Sharepoint agent was never licensed in Backup Exec 2010 R3 but was in a trial mode which had expired before the upgrade.  With Sharepoint backups licensed in the upgraded version of Backup Exec 2012 with the Agent for Applications and Databases, the credentials for the Sharepoint farm resource do not seem to be passed correctly.


Solution



Workaround:

In the Backup and Restore 'Servers' view in Backup Exec, locate and remove the existing entry for the Sharepoint farm resource.  Note that removing a server resource deletes all jobs associated with the server/farm.  Once the farm has been removed, add it back in  using these steps:

1) click the 'Add' icon in the menu bar and select 'Microsoft Sharepoint server farm' then click Next.

2) Check the box to allow Backup Exec to establish a trust with the servers then click Next.

3) Supply the Web server name for the Sharepoint farm, accept or modify the 'Server farm name' entry, and add a Server farm description if desired then click Next

4) Highlight the Sharepoint farm resource in the Servers list and create desired jobs.

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned in this article. Symantec Corporation is committed to product quality and satisfied customers.
 

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Supplemental Materials

SourceETrack
Value2949257
Description

SPS: after upgrade to BE 2012 SPS backups fail with logon failure



Article URL http://www.symantec.com/docs/TECH197648


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