MH shown as At Risk in GUI without supporting Fault/At Risk condition

Article:TECH197692  |  Created: 2012-10-01  |  Updated: 2012-12-13  |  Article URL http://www.symantec.com/docs/TECH197692
Article Type
Technical Solution


Issue



VOM shows that a Managed Host (MH) is in a Faulted or At Risk state but the Faulted or At Risk condition is not apparent.


Error



View of host; status is "At Risk" but fault not apparent.

 

 

Fault view filtered by hostname shows fault (At Risk condition) which has been suppressed.

 

 

 


Environment



While this issue was discovered in VOM 4.1, the patch identified in the Solution section below will apply to VOM 4.1 and 5.0 .


Cause



Defect


Solution



This condition is corrected in VOM HotFix (HF) vom-HF050001960-11.

 

This patch can be downloaded from the SORT website at:

 

http://sort.symantec.com

 

It can be accessed directly at:

 

https://sort.symantec.com/patch/detail/7048

 

This patch can be implemented in both versions 4.1 and 5.0 VOM domains.

 

In the hosts view, the status of the host will now show as "Healthy" to reflect that the underlying fault has been suppressed (unless an unsuppressed fault is detected).





Article URL http://www.symantec.com/docs/TECH197692


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