The date range of items in Vault Cache/Virtual Vault does not match the Download Item Age Limit Desktop Policy setting

Article:TECH197791  |  Created: 2012-10-03  |  Updated: 2013-08-29  |  Article URL http://www.symantec.com/docs/TECH197791
Article Type
Technical Solution

Product(s)

Issue



When using the Download Item Age Limit policy setting (OVDownloadItemAgeLimit) to define the age of the oldest item to be automatically placed into the Vault Cache Content Cache, the date range of items that are contained in the Vault Cache Content Cache may not correlate with this policy setting.


Cause



The SQL query executed by Enterprise Vault to determine which items to place in Vault Cache obtains the list of archived items per quarter.  This means that if a date in the previous quarter is obtained when the OVDownloadItemAgeLimit value is subtracted from the current date,  then all archived items in the current quarter and the previous quarter will be added to the Vault Cache rather than only the items younger than the number of days defined in the Download Item Age Limit policy setting.


Solution



This issue has been addressed as part of the following release:
 

Enterprise Vault 10.0.2 cumulative Hotfix 2 Release
http://www.symantec.com/docs/TECH201383

Enterprise Vault 10.0.3 Cumulative Hotfix 2 Release
http://www.symantec.com/docs/TECH205731

Enterprise Vault 10.0.4 - Release Details
http://www.symantec.com/docs/DOC6317


Enterprise Vault 9.0.x

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see http://www.symantec.com/


Supplemental Materials

SourceETrack
Value2919895
Description

Vault Cache downloads items from the entire Quarter rather than the specific number of days defined in the OVDownloadItemAgeLimit desktop setting


SourceETrack
Value2974731
Description

 Vault Cache downloads items from the entire Quarter rather than the specific number of days defined in the OVDownloadItemAgeLimit desktop setting


SourceETrack
Value2974728
Description

 Vault Cache downloads items from the entire Quarter rather than the specific number of days defined in the OVDownloadItemAgeLimit desktop setting



Article URL http://www.symantec.com/docs/TECH197791


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