Restore Wizard does not list VMware data if server has both vCenter and Hyper-V role installed and both has been backed up

Article:TECH197799  |  Created: 2012-10-03  |  Updated: 2012-10-03  |  Article URL http://www.symantec.com/docs/TECH197799
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


Problem



If Backup Exec server has both vCenter and Hyper-V role installed and VMware Virtual Machines and Hyper-V Virtual Machines (VM) are backed up using the Agent for VMware Virtual Infrastructure (AVVI) and Agent for Hyper-V respectively then restore selections for vCenter server will not list VMware data to be restored. 


Solution



Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers. 

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see www.symantec.com  Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.

Supplemental Materials

SourceETrack
Value2951534
Description

AVVI: Restore Wizard does not list VMware data if server has both vCenter and Hyper-V role and both has been backed up



Article URL http://www.symantec.com/docs/TECH197799


Terms of use for this information are found in Legal Notices