Redirected restore of Sharepoint 2007 documents to a folder fails with error and Remote Agent crashes on Media server

Article:TECH197817  |  Created: 2012-10-03  |  Updated: 2013-07-25  |  Article URL http://www.symantec.com/docs/TECH197817
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Article Type
Technical Solution


Issue



Following a successful Sharepoint 2007 GRT backup to Tape or Backup to Disk folder, an attempted redirected restore of Sharepoint documents, to a local folder, fails and causes the Backup Exec Remote Agent to crash.

 


Error



Restore job fails with   '0xe000ff14 - A communications failure has occurred with a Sharepoint resource.'

 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010R3 Rev 5204 Service Pack 3 (TECH203157)
Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)
 


Supplemental Materials

SourceETrack
Value2951691
Description

MOSS: Remote Agent crash on Media server when redirected restore of Sharepoint documents to a folder


SourceETrack
Value3028185
Description

MOSS: Remote Agent crash on Media server when redirected restore of Sharepoint documents to a folder




Article URL http://www.symantec.com/docs/TECH197817


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