“Error opening installation log file. Verify that the specified location exists and is writable.” error when attempting to uninstall Symantec Endpoint Protection

Article:TECH197819  |  Created: 2012-10-03  |  Updated: 2012-10-25  |  Article URL http://www.symantec.com/docs/TECH197819
Article Type
Technical Solution

Product(s)

Issue



When attempting to uninstall Symantec Endpoint Protection (SEP), the following error is displayed: “Error opening installation log file. Verify that the specified location exists and is writable.” The uninstall attempt fails.


Error



“Error opening installation log file. Verify that the specified location exists and is writable.”


Environment



Windows 7 Professional


Solution



This is a known issue with the Microsoft Installer engine. More information can be found in Microsoft article “Error opening installation log file. Verify that the specified location exists and is writable.” error when attempting to uninstall an application (KB2564571).




Article URL http://www.symantec.com/docs/TECH197819


Terms of use for this information are found in Legal Notices