Symantec Desktop and Laptop Option (SDLO) 7.0 fails to run scheduled backup on 64-bit clients if the option 'Run Jobs as scheduled when user logs out' is selected

Article:TECH197851  |  Created: 2012-10-03  |  Updated: 2012-10-04  |  Article URL http://www.symantec.com/docs/TECH197851
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


Issue



Symantec Desktop and Laptop Option (SDLO) 7.0 fails to run scheduled backup on 64-bit clients if the option 'Run Jobs as scheduled when user logs out' is selected.

 


Environment



SDLO 7.0

Windows 7 64-bit clients


Solution



When a scheduled backup option is selected SDLO agent will list the modified files and will queue them for backup at the scheduled time. If for some reason user logs off windows prompts to acknowledge about the scheduled backup as shown in figure below. User needs to provide the password so that even after the user is logged off the scheduled backup runs. However, for 64-bit clients the password is not saved which causes the scheduled backups to miss.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com 

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.
 


Supplemental Materials

SourceETrack
Value2935210
Description

'Save My Password' does NOT Work in 64 bit OS



Article URL http://www.symantec.com/docs/TECH197851


Terms of use for this information are found in Legal Notices