"Error Code:440878 Indexing Service too busy" when attempting a collection from Enterprise vault

Article:TECH197872  |  Created: 2012-10-04  |  Updated: 2012-10-04  |  Article URL http://www.symantec.com/docs/TECH197872
Article Type
Technical Solution



Issue



Clearwell Collection Task will fail during the search phase of the collection process with the error, "Error Code:440878 Indexing Service too busy".

 


Cause



The Enterprise Vault server does not have the resources needed to complete the search and retrieval requests.

 


Solution



This list of recommended parameters are resolutions to the most common causes of resource issues.

1. Vault Service Account (VSA) temp folder needs a minimum of 10GB of free space.
2. Exclude the VSA temp folder from Anti-Virus scanning.
3. Add additional paging files.
4. Add additional RAM to Enterprise Vault server.
5. Disable monitoring software on the Enterprise Vault server.

 




Article URL http://www.symantec.com/docs/TECH197872


Terms of use for this information are found in Legal Notices