During VMware backups, the Remote Agent on the Backup Exec server may crash on bedscomn.dll

Article:TECH197897  |  Created: 2012-10-04  |  Updated: 2012-10-04  |  Article URL http://www.symantec.com/docs/TECH197897
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Article Type
Technical Solution


Issue



During VMware backups with Backup Exec 2010 R3, the Backup Exec Remote Agent may crash on bedscomn.dll


Error



Error from the Application Event log:

Log Name:      Application
Source:        Application Error
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Description:
Faulting application name: beremote.exe, version: 13.0.5204.127, time stamp: 0x4fede3eb
Faulting module name: bedscomn.dll, version: 13.0.5204.125, time stamp: 0x4f4f914a
Exception code: 0xc0000005
Fault offset: 0x0000000000022ebb
Faulting process id: 0x2bd8
Faulting application start time: 0x01cd9e58d357008d
Faulting application path: C:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\bedscomn.dll


Solution



There currently is no workaround or solution for this issue.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Supplemental Materials

SourceETrack
Value2953433
Description

AVVI: beremote crash on bedscomn!GEN_RemoveDLE+1b



Article URL http://www.symantec.com/docs/TECH197897


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