Enterprise Vault (EV) New Partition wizard fails to enumerate shared volumes in a clustered configuration

Article:TECH197923  |  Created: 2012-10-05  |  Updated: 2013-06-14  |  Article URL http://www.symantec.com/docs/TECH197923
Article Type
Technical Solution


Issue



When running the wizard to create new Vault Store partitions an error is returned and the EV services are terminated unexpectedly.


Error



Failed to determine cluster drive list for server %1%. Reason: (Unknown)


Environment



EV 10.0.x on Windows Server 2008 R2 x64 as a Microsoft Failover Cluster implementation
Storage Foundation for Windows (SFW) 6.0.x used to administer the shared storage disks using Volume Manager Dynamic Disk Groups

Cause



Changes in SFW methods used for disk volume information gathering require corresponding update on EV methods when enumerating the shared volumes.


Solution



This issue has been addressed as part of the following release:


Enterprise Vault 9.0.4 - Release Details
http://www.symantec.com/docs/TECH147785

Enterprise Vault 10.0.2 - Release Details
http://www.symantec.com/docs/TECH147789


Supplemental Materials

SourceETrack
Value2942938
Description

Failed to determine cluster drive list for server %1%. Reason: (Unknown)



Article URL http://www.symantec.com/docs/TECH197923


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