Granular Recovery Technology (GRT) restore from recovered deduplication storage folder falsely completes with 'Successful' status

Article:TECH197924  |  Created: 2012-10-05  |  Updated: 2014-03-13  |  Article URL http://www.symantec.com/docs/TECH197924
Article Type
Technical Solution


Subject

Issue



If a disaster recovery of a deduplication storage folder is performed, the GRT restore job from backup sets in the deduplication storage folder falsely completes with 'Successful'. No files and folders are restored though the job completes with 'Successful' status.

This can also happen if the deduplication storage folder is moved to a different volume on same media server.


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 4 (TECH212772).
 

 


Supplemental Materials

SourceETrack
Value2958777
Description

PDDE: AVVI: GRT restore from recovered deduplication storage folder falsely completes with 'successful' status




Article URL http://www.symantec.com/docs/TECH197924


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