Granular Recovery Technology (GRT) restore from recovered deduplication storage folder falsely completes with 'Successful' status
|Article:TECH197924|||||Created: 2012-10-05|||||Updated: 2013-10-09|||||Article URL http://www.symantec.com/docs/TECH197924|
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If a disaster recovery of a deduplication storage folder is performed, the GRT restore job from backup sets in the deduplication storage folder falsely completes with 'Successful'. No files and folders are restored though the job completes with 'Successful' status.
This can also happen if the deduplication storage folder is moved to a different volume on same media server.
A workaround for customers that experience this issue is now available. Please contact support.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
PDDE: AVVI: GRT restore from recovered deduplication storage folder falsely completes with 'successful' status
Article URL http://www.symantec.com/docs/TECH197924