Enterprise Vault Site Enumeration in Backup Selections will go into loop if Enterprise Vault has a Vault Store Group named VaultStoreGroups

Article:TECH197933  |  Created: 2012-10-05  |  Updated: 2012-10-05  |  Article URL http://www.symantec.com/docs/TECH197933
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Article Type
Technical Solution


In Backup Exec 2012 enumerating Enterprise Vault (EV) agent backup selection will hang on EV site if Enterprise Vault has a Vault Store Group (VSG) named VaultStoreGroups


 Enterprise vault has a Vault Store Group named VaultStoreGroups.



Rename the Vault Store Group to anything other than VaultStoreGroups. Vault Store Group can be renamed from the properties of the Vault Store Group.

Restart Backup Exec Remote Agent Service on EV server after renaming the Vault Store Group.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers. 

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see www.symantec.com  Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Supplemental Materials


EV: EV site enumeration goes into loop and results in memory leak in beremote on EV server if a vault store group is named as VaultStoreGroups

Article URL http://www.symantec.com/docs/TECH197933

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