Verify or duplicate of a client side dedup backup from a 32 bit server fails with a “Backup Storage read/write error has occurred” error
| Article:TECH198064 | | | Created: 2012-10-09 | | | Updated: 2012-10-31 | | | Article URL http://www.symantec.com/docs/TECH198064 |
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Problem
After performing a client side deduplication backup of a 32-bit RADA, that backup can not be verified or duplicated at the media server. Those operations fail with a "Backup Storage read/write error has occurred" error.
Solution
Workaround:
Run the backup of remote 32 bit windows servers using Media Server Side Deduplication. The subsequent verify and duplicate jobs that access the backup sets will then work properly.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
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| Source | ETrack |
| Value | 2957252 |
| Description | Dedupe: Optimized duplication or duplicate to tape backup from a client side dedup backup of a 32-bit RADA client fails with "0xe00084ec - A backup storage read/write error has occurred" error |
| Source | UMI |
| Value | V-79-57344-34028 |
| Description | A backup storage read/write error has occurred. |
| Source | Error Code |
| Value | 0xe00084ec |
| Description | A backup storage read/write error has occurred. |
Article URL http://www.symantec.com/docs/TECH198064
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