Exchange GRT restores fail with "A communication failure has occurred with an Exchange Store resource."

Article:TECH198094  |  Created: 2012-10-09  |  Updated: 2013-03-24  |  Article URL http://www.symantec.com/docs/TECH198094
Article Type
Technical Solution


Subject

Issue



GRT (Granular Recovery Technology) restores of Microsoft Exchange 2003/2007/2010 fails with the following error:

 


Error



Final error: 0xe000ff12 - A communication failure has occurred with an Exchange Store resource.
Final error category: Resource Errors

V-79-57344-65298 - The Exchange Store service is not responding. Backup set cancelled.

Connection to the restore target has been lost. Operation canceled.

 


Cause



The above mentioned error occurs if the restore is done from a corrupt backup set.


Solution



Try restoring from a different backup set.
Make sure that the backup set being restored does not have a red X (failed job) next to it.

 


Supplemental Materials

SourceUMI
ValueV-79-57344-65298
Description

The Exchange Store service is not responding. Backup set cancelled.

 


SourceError Code
Value0xe000ff12
Description

A communication failure has occurred with a Microsoft Exchange store resource

 




Article URL http://www.symantec.com/docs/TECH198094


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