Firm Copy Failing Errors after MP1 Update

Article:TECH198111  |  Created: 2012-10-09  |  Updated: 2013-05-02  |  Article URL http://www.symantec.com/docs/TECH198111
Article Type
Technical Solution


Environment

Issue



Firm.exe fails to execute when called from any task that executes in a x86 preboot environment. (PXE or Automation folder)


Error



The error 'ExecuteClass Exception -Reason=Unable to create new process value=4, error=6' is thrown when firms attempts to execute in a x86 preboot environment


Environment



DS 7.1 Build 7858


Cause



In an x86 MP1 (7858) preboot environment DS tasks call 'firm.exe' from the '\Deployment\Task Handler\' directory. Unfortunately, firm.exe does not exist in the '\Deployment\Task Handler\ directory and therefore fails to execute.


Solution



There are two resolutions to this issue:

1) Use x64 preboot environments. (Firm.exe is called from the '\rdeploy\x64' directory)

OR

2) Copy firm.exe from the '\Deployment\Task Handler\rdeploy' directory to the '\Deployment\Task Handler' directory

Note: The firm.exe file must be copied to the task handler folder on any site servers that may be effected by this issue.

 




Article URL http://www.symantec.com/docs/TECH198111


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