Backup of Hyper-V virtual machine fails with error '0x1e - The system cannot read from the specified device'

Article:TECH198219  |  Created: 2012-10-11  |  Updated: 2014-02-13  |  Article URL http://www.symantec.com/docs/TECH198219
Article Type
Technical Solution


Issue



 Backup of Hyper-V virtual machine fails with error '0x1e - The system cannot read from the specified device' and debug log reports errors 'attempting to start a read past the end of the disk' and 'FS_NO_SECURITY '.


Error



Job log shows the following error:

Final error: 0x1e - The system cannot read from the specified device.

Final error category: Other Errors

 For additional information regarding this error refer to link V-79-0-30

Click an error below to locate it in the job log

Access denied to file C:\ClusterStorage\Volume\VHD\diskname.vhd.

Error reading security data stream.

Debug log shows the following error:

================================================================================

[8904] 2012-05-28T13:36:58.193 - vhd_file_util::read_VHD_data_sectors: attempting to start a read past the end of the disk, disk size: 0x12a14bfe00 start offset: 0x12a14bfe00

[8904] 2012-05-28T13:36:58.193 [fsys\vrtsrv]        - VirtualServer::FingerPrintThread: read_VHD_data_sectors() failed, at sn 156280319 of 156280319

[8908] 2012-05-28T13:36:58.193 [fsys\vrtsrv]        - VirtualServer::CalcThread: exiting - outer 227139 inner 32 calc 76438 process 249

[8904] 2012-05-28T13:36:58.203 [fsys\vrtsrv]        - VirtualServer::FingerPrintThread: exiting - total 303921 wait 208561 read 90301

[1856] 2012-05-28T13:36:59.242 [fsys\shadow]        - Status Unknown (0x0000001E) for FDB pass thru object 2 in SHADOW::ReadObj

[1856] 2012-05-28T13:36:59.242 [fsys\vrtsrv]        -   VRTSRV:Status Unknown (0x0000001E) calling FS_ReadObj in VirtualServer::ReadObj:309

[1856] 2012-05-28T13:36:59.242 [ndmp\loops]         - Unswitched return from FS_ReadObj() = 0x0000001e

[1856] 2012-05-28T13:36:59.242 [fsys\shadow]        - Status FS_NO_SECURITY (0x2000FFB3) for FDB pass thru object 2 in SHADOW::CloseObj

[1856] 2012-05-28T13:36:59.242 [fsys\vrtsrv]        - VRTSRV:Status FS_NO_SECURITY (0x2000FFB3) calling FS_CloseObj in VirtualServer::CloseObj:119

[1856] 2012-05-28T13:36:59.242 [fsys\vrtsrv]        - VirtualServer::FingerPrintRunDown: called 

[1856] 2012-05-28T13:36:59.244 [ndmp\loops]         - LP_ENV::MsgError: error 0xe0008488 processing object C:\ClusterStorage\Volume\VHD\vhdname.vhd

================================================================================


Environment



 Backup Exec 2012 with SP1a setup with remote Hyper-V host


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)
 


Supplemental Materials

SourceETrack
Value 2960397
Description

Hyper-V : VM backup fails with error 'The system cannot read from the specified device' and debug log reports errors 'attempting to start a read past the end of the disk' and 'FS_NO_SECURITY '.


SourceError Code
Value0x1e
Description

The system cannot read from the specified device.




Article URL http://www.symantec.com/docs/TECH198219


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