Backup of Hyper-V virtual machine fails with error '0x1e - The system cannot read from the specified device'
| Article:TECH198219 | | | Created: 2012-10-11 | | | Updated: 2012-10-11 | | | Article URL http://www.symantec.com/docs/TECH198219 |
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Problem
Backup of Hyper-V virtual machine fails with error '0x1e - The system cannot read from the specified device' and debug log reports errors 'attempting to start a read past the end of the disk' and 'FS_NO_SECURITY '.
Error
Job log shows the following error:
Final error: 0x1e - The system cannot read from the specified device.
Final error category: Other Errors
Click an error below to locate it in the job log
Access denied to file C:\ClusterStorage\Volume\VHD\diskname.vhd.
Error reading security data stream.
Debug log shows the following error:
================================================================================
[8904] 2012-05-28T13:36:58.193 - vhd_file_util::read_VHD_data_sectors: attempting to start a read past the end of the disk, disk size: 0x12a14bfe00 start offset: 0x12a14bfe00
[8904] 2012-05-28T13:36:58.193 [fsys\vrtsrv] - VirtualServer::FingerPrintThread: read_VHD_data_sectors() failed, at sn 156280319 of 156280319
[8908] 2012-05-28T13:36:58.193 [fsys\vrtsrv] - VirtualServer::CalcThread: exiting - outer 227139 inner 32 calc 76438 process 249
[8904] 2012-05-28T13:36:58.203 [fsys\vrtsrv] - VirtualServer::FingerPrintThread: exiting - total 303921 wait 208561 read 90301
[1856] 2012-05-28T13:36:59.242 [fsys\shadow] - Status Unknown (0x0000001E) for FDB pass thru object 2 in SHADOW::ReadObj
[1856] 2012-05-28T13:36:59.242 [fsys\vrtsrv] - VRTSRV:Status Unknown (0x0000001E) calling FS_ReadObj in VirtualServer::ReadObj:309
[1856] 2012-05-28T13:36:59.242 [ndmp\loops] - Unswitched return from FS_ReadObj() = 0x0000001e
[1856] 2012-05-28T13:36:59.242 [fsys\shadow] - Status FS_NO_SECURITY (0x2000FFB3) for FDB pass thru object 2 in SHADOW::CloseObj
[1856] 2012-05-28T13:36:59.242 [fsys\vrtsrv] - VRTSRV:Status FS_NO_SECURITY (0x2000FFB3) calling FS_CloseObj in VirtualServer::CloseObj:119
[1856] 2012-05-28T13:36:59.242 [fsys\vrtsrv] - VirtualServer::FingerPrintRunDown: called
[1856] 2012-05-28T13:36:59.244 [ndmp\loops] - LP_ENV::MsgError: error 0xe0008488 processing object C:\ClusterStorage\Volume\VHD\vhdname.vhd
================================================================================
Environment
Backup Exec 2012 with SP1a setup with remote Hyper-V host
Solution
WORKAROUND:
Backup VM using RAWS.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned in this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
NOTE: Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.
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| Source | ETrack |
| Value | 2960397 |
| Description | Hyper-V : VM backup fails with error 'The system cannot read from the specified device' and debug log reports errors 'attempting to start a read past the end of the disk' and 'FS_NO_SECURITY '. |
| Source | Error Code |
| Value | 0x1e |
| Description | The system cannot read from the specified device. |
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