Backup Exec Job Engine service crashes on module libsts.dll

Article:TECH198228  |  Created: 2012-10-11  |  Updated: 2014-03-17  |  Article URL http://www.symantec.com/docs/TECH198228
Article Type
Technical Solution


Issue



Backup Exec Job Engine service crashes on module libsts.dll


Error



Application log:
Log Name: Application
Source: Application Error
Date: 02/01/2013 18:52:50
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Faulting application name: bengine.exe, version: 13.0.5204.88, time stamp:
0x50d11ad9
Faulting module name: libsts.dll, version: 0.0.6000.0, time stamp: 0x4ca09808
Exception code: 0xc0000005
Fault offset: 0x000000000000490b
Faulting process id: 0x1b88
Faulting application start time: 0x01cde8cd2f72fb07
Faulting application path: C:\Program Files\Symantec\Backup Exec\bengine.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\libsts.dll
Report Id: 9b19ac5a-550d-11e2-89ba-782bcb2ca7c3

 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010R3 Rev 5204 Service Pack 3 (TECH203157)
Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)
 


Supplemental Materials

SourceETrack
Value3041183
Description

Bengine.exe crashes intermittently on libsts.dll


SourceETrack
Value3089455
Description

Bengine.exe crashes intermittently on libsts.dll




Article URL http://www.symantec.com/docs/TECH198228


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