KNOWN ISSUE: Unable to save changes in the 'Symantec Management Agent Install' page

Article:TECH198267  |  Created: 2012-10-11  |  Updated: 2013-06-26  |  Article URL http://www.symantec.com/docs/TECH198267
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Article Type
Technical Solution


Issue



Unable to save change in Scheduled Push to Computers (enable/disable, adding or deleting targets, etc).
After saving changes and reloading page all changes are lost.

 


Error



Following warning is reported on save:
"provided fallback culture(en-US) for non supported languages. Maximum request length exceeded.","Altiris.NS.UI.AltirisWebApplication.Application_PreRequestHandlerExe cute","w3wp.exe","393"


Environment



Symantec Management Platform 7.1 SP2


Cause



Known Issue. This problem is caused when 'Rollout Agent to Computers' contains long list of computers. Apparently clicking [save changes] also sends complete list of computers back to IIS and may easily exceed maximum request length (default 4096KB).

As well this issue can be caused by the 'Install Agent for UNIX, Linux and Mac' push tab. It loads all Organizational Groups into a computer selector control as follows, which also stores the data in the page body:

/*** ComponentArt.Web.UI.TreeView 2009_1_1822_0
TabHostCtrl1_TabHostCtrl1_9cedd2bb_db7a_4a99_b671_cfbb653b15f6_ctl00_unix_computerSelector_ctl04_unix_computerSelector_mainGrid_ctl00_groupSelect_dropDownWindow
_groupTree__treeCtrl ***/
window.ComponentArt_Storage_TabHostCtrl1_TabHostCtrl1_9cedd2bb_db7a_4a99_b671_cfbb653b15f6_ctl00_unix_computerSelector_ctl04_unix_computerSelector_mainGrid_ctl0
0_groupSelect_dropDownWindow_groupTree__treeCtrl = [['p_42441bee-bc0f-469c-8a66-06288cb1b8af',-1,[1,2,3,4,46,47,48,50,51,52],[['Text','Organizational Views'],..

When customers have 10s of thousands of these groups, this causes the page postback size to exceed the default 4MB maxRequestLength. 

 


Solution



This issue has been reported to Symantec Development team. A fix has been provided with the ITMS 7.1 SP2 MP1 Rollup v3. See HOWTO81832

 


Supplemental Materials

SourceETrack
Value2800321, 2908517, 2830116



Article URL http://www.symantec.com/docs/TECH198267


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