"User canceled a Physical Volume Library operation" (a000810f HEX or e000810f HEX) is reported in the backup job log when attempting to run a backup operation.

Article:TECH19835  |  Created: 2009-01-26  |  Updated: 2011-09-29  |  Article URL http://www.symantec.com/docs/TECH19835
Article Type
Technical Solution

Product(s)

Environment

Subject

Issue



"User canceled a Physical Volume Library operation" (a000810f HEX or e000810f HEX) is reported in the backup job log when attempting to run a backup operation.


Error



Final Error Code: a000810f HEX (0xa000810f HEX) or e000810f HEX (0xe000810f HEX)
Final Error Description: "User canceled a Physical Volume Library operation"
Final Error Category: Job Errors
Error Text In Job Log: 
 
- "Media mount failed. User canceled a Physical Volume Library operation"
- "Error - Mount failed. User canceled a Physical Volume Library operation"


Cause



This error can occur when:  

1. A tape is not inserted in the backup device

2. The tape cannot be loaded by the robotic arm

3. An internal or standalone drive will not accept the media

4. The tape is protected by overwrite or append periods
 


Solution



If eligible media is not inserted in the backup device, Symantec Backup Exec will produce an alert message and will prompt to insert media.    

If either Respond Yes or Respond No is clicked, the same alert will appear again and again.

Insert proper media in the backup device or click Respond Cancel to get rid of the error.

Figure 3
 

Note: When Respond Cancel is clicked, the operation is canceled (Figure 3), and Event ID 57744 is generated and registered in the Event Viewer (Figure 4).

Figure 4

 
 

Supplemental Materials

Value57744
Description

"Job %1 was canceled at the user's request"


ValueV-79-57344-33039
Description

User canceled a Physical Volume Library operation.


Value0xa000810f HEX
Description

User canceled a Physical Volume Library operation.


Value0xe000810f HEX
Description

User canceled a Physical Volume Library operation.



Legacy ID



246967


Article URL http://www.symantec.com/docs/TECH19835


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