Automatic cleanup of recovery points not working consistently which causes backup destination to run out of disk space.

Article:TECH198360  |  Created: 2012-10-15  |  Updated: 2013-10-28  |  Article URL http://www.symantec.com/docs/TECH198360
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Article Type
Technical Solution

Product(s)

Issue



Automatic cleanup of recovery points, to remain with the threshold ('Recovery Point Limit') specified, is not working consistently. This causes the backup destination to run out of disk space and subsequent backups to fail.

Consider the following scenario:

5 independent backup jobs targeted to their own specific USB drive. Recovery point limit is set to 2.

Monday backup is targeted to 'Monday' USB drive. Tuesday backup is targeted to 'Tuesday' USB drive and so on.

The issue is seen when 3 recovery point files are stored on the USB drive (i.e. the oldest recovery point should have been automatically removed when the most recent backup was completed).


Error



High Priority Info: Error EBAB03F1: The operation was canceled by the user.
Info 6C8F1C2F: A recovery point operation on drive Tuesday was cancelled by the user.
Error E7D1001F: Unable to write to file.
Error E7D1003C: There is not enough space.
Error EBAB03F1: There is not enough space on the disk. 0x800704C7 (Backup Exec System Recovery)


Solution



A supported hotfix has been made available for this issue. Please contact Symantec Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix.


Supplemental Materials

SourceETrack
Value2964217
Description

Auto-cleanup of recovery points not working consistently (backup destination runs out of space).



Article URL http://www.symantec.com/docs/TECH198360


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