Hotfix for Symantec Enterprise Vault (EV) Client Extensions for Mac 10.0.2, Build 1057.

Article:TECH198442  |  Created: 2012-10-16  |  Updated: 2014-09-03  |  Article URL http://www.symantec.com/docs/TECH198442
Article Type
Technical Solution


Environment

Issue



This hotfix addresses two seperate issues.

  1. From Outlook 2011 SP2 onwards, the 'View' and 'Restore' buttons are not functioning on the Enterprise Vault (EV) client extensions for Mac.
     
  2. The (EV) client extensions for Mac on 10.0 SP2 and earlier were not supported on Mac OSX  10.8 (Mountain Lion) resulting in the EV for Mac client toolbar crashing.

Cause



  1. As of Outlook 2011 SP2 (14.2.0 and 14.2.2) Microsoft has changed the design in how messages are download from Exchange to Outlook 2011 for Mac. This resulted in Enterprise Vault (EV) client extensions  for Mac no longer working for the View and Restore buttons. Changes are made to make an EWS call to Exchange Server to get internet headers for the selected emails.
     
  2. The Enterprise Vault client extensions for Mac on 10.0 SP2 and earlier were not supported on Mac OSX  10.8 (Mountain Lion).

Solution



To resolve either or both issues apply the attached hotfix to all Mac client machines that use Outlook 2011 SP2 and later or Mac OSX 10.8 (Mountain Lion).

Note: The attached hotfix is a complete installation of the (EV) client extensions for Mac. There are no dependencies on any other version of (EV) client extensions for Mac on the client machine.

Which files does this hotfix replace? 

File Name File Version
SymantecEnterpriseVaultClient.10.0.2.1057.dmg 10.0.2.1057

 

How to Install this hotfix:

  1. Refer to the following technote to uninstall any existing version  of (EV) client extensions for Mac:

    What are the steps to uninstalling the Enterprise Vault Mac OS X Client
    http://www.symantec.com/docs/TECH73618
     
  2. Remove any existing keychain entry created with the name 'Symantec Enterprise Vault'.
     
  3. Mount the SymantecEnterpriseVaultClient.10.0.2.1057.dmg
     
  4. Run the Symantec Enterprise Vault package.

 

How to Uninstall this hotfix:
 

  1. Refer to the following technote to uninstall any existing version  of (EV) client extensions for Mac:

    What are the steps to uninstalling the Enterprise Vault Mac OS X Client
    http://www.symantec.com/docs/TECH73618

Attachments

MAC_10.0.2_Hotfix_Etracks_2797581_2953868
MAC_10.0.2_Hotfix_Etracks_2797581_2953868.zip (3 MBytes)

Supplemental Materials

SourceETrack
Value2797581
Description

The 'View' and 'Restore' buttons are not functioning on the EV client extensions for Mac.


SourceETrack
Value2953868
Description

EV client for Mac is not supported on Mac 10.8.




Article URL http://www.symantec.com/docs/TECH198442


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