Internal Error 2755. 1632 while installing PGP desktop.

Article:TECH198461

Created: 2012-10-17

Updated: 2012-11-05

Article URL http://www.symantec.com/docs/TECH198461

Article Type
Technical Solution

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Problem

When attempting to install PGP Desktop, you receive the error below and you are unable to install the software on a Windows 7 64-bit client computer.

Error

Internal Error 2755. 1632

Environment

Cause

The NTFS file system permissions for the Administrators group or the System account no longer exist for the %SystemRoot%\Installer folder.

Solution

To resolve this issue, reset the NTFS permissions for the %SystemRoot%\Installer folder to include both the Administrators group and the System account:

1. In Windows Explorer, right-click the %SystemRoot%\Installer folder, and then click Properties.

Note: The %SystemRoot%\Installer folder has hidden system attributes. To view the %SystemRoot%\Installer folder:

On the Tools menu, click Folder Options, and then click the View tab.
Under Advance Settings, browse for Hidden Files and Folders and select Show hidden files and folders.
Click to clear the Hide protected operating system files check box, and then click OK.

2. In the %SystemRoot%\Installer Properties dialog box, click the Security tab and verify the following permissions:

Administrators group - Full Control
Everyone group - Read and Execute, List Folder, Contents and Read
System account - Full Control