Remote Media Agent for Linux (RMALS) backups fail with 'An invalid command was sent to the storage device'.

Article:TECH198486  |  Created: 2012-10-17  |  Updated: 2013-03-13  |  Article URL http://www.symantec.com/docs/TECH198486
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Article Type
Technical Solution


Issue



Backups using the Remote Media Agent for Linux (RMALS) fail with the error listed below.


Error



An unknown error occurred on device "HP 0001".V-79-57344-34030 - An invalid command was sent to the storage device.


Environment



Red Hat 5.8 x64

HP StorageWorks Ultrium 3000 LTO5 Tape Drive


Solution



This issue is resolved by upgrading to Backup Exec 2012 and hotfix 201596 (http://www.symantec.com/docs/TECH201596).


Supplemental Materials

SourceETrack
Value2934958
Description

RMALS: Backups failing with: '0xe00084ee - An invalid command was sent to the storage device.'


SourceUMI
ValueV-79-57344-34030
Description

An invalid command was sent to the storage device.



Article URL http://www.symantec.com/docs/TECH198486


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