Users are unable to retrieve archived items from an extended Sharepoint Web Application

Article:TECH198496  |  Created: 2012-10-17  |  Updated: 2013-07-31  |  Article URL http://www.symantec.com/docs/TECH198496
Article Type
Technical Solution


Issue



Archived items are not recalled from Enterprise Vault if the Sharepoint web application has been extended.  Rather than the full content of the archived item being displayed, only the word EVSTUB is shown.


Cause



When a Sharepoint web application is extended, a new virtual directory is created in IIS in addition to the existing virtual directory for the web application being extended.  The Enterprise Vault setup program and the SharepointFeatureSetup.exe utility are unable to detect this additional virtual directory, and therefore do not configure its web.config file to include the Enterprise Vault HTTP Module that is necessary to facilitate the recall of archived items.


Solution



 

 

This issue has been resolved in the following release:

Enterprise Vault 9.0.4 Cumulative Hotfix 5 Release
http://www.symantec.com/docs/TECH205732

Enterprise Vault 10.0.2 cumulative hotfix 2 release
http://www.symantec.com/docs/TECH201383


Supplemental Materials

SourceETrack
Value2966283
Description

Sharepoint retrievals fail because extended Web Applications are not detected and configured by SharepointFeatureSetup.exe



Article URL http://www.symantec.com/docs/TECH198496


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